How do I place an order?
Simply browse our collection, write down the SKU and contact us directly for detail customization.
What payment methods do you accept?
We accept major credit cards at store.
Can I modify or cancel my order once it's been placed?
Please contact our customer service immediately for any modifications or cancellations.
How much is shipping?
Shipping costs vary based on your location and the delivery method selected. Please contact us for shipping quotes and ETA.
Can I pick up at store?
Sure, you are more than welcome to visit our store for purchasing and picking up.
Do you ship internationally?
Yes, ELAPHOI ships worldwide. Please check our shipping policy for details.
What is your return policy?
We offer a 14-day return policy on unused and unworn jewelry. Customization jewelry is NOT accepted for return and exchange.
How do I process a return or exchange?
Contact our customer service to initiate a return or exchange. We’ll guide you through the steps.
How do I care for my ELAPHOI jewelry?
Regularly cleaning and storing your jewelry in its original packaging will ensure its longevity. For specific care instructions, please refer to our jewelry care guide.
Do you offer repair services?
Yes, we provide repair services for our jewelry. Kindly reach out to our team for details.
Do you offer gift wrapping?
Absolutely! At checkout, you can opt for our elegant gift-wrapping service.
Can I include a personal message with my gift?
Yes, you can add a personal touch with a custom message, please contact us for more details about the Customization Jewelry.
Are all ELAPHOI pieces made of genuine metals and stones?
Absolutely. We pride ourselves on using only the finest materials for our jewelry.
How can I find my ring size?
You can use our online ring sizing guide or visit our stores for assistance.
How can I reach ELAPHOI's customer service?
Our team is here to assist you. Please visit our contact page for detailed information.